Shipping policy

At Gym Prime, we are committed to providing a seamless and reliable shopping experience. We are pleased to offer Free Standard Shipping on all orders within the United States, with no minimum purchase required.

1. Order Processing and Handling

  • Order Cut-off Time: 5:00 PM (EST), Monday through Friday.

  • Handling Time: All orders are processed and dispatched within 1–2 business days (Monday–Friday). Orders placed after the cut-off time or on weekends/holidays will begin processing the next business day.

  • Order Confirmation: You will receive an email confirmation immediately after your purchase is completed.

  • Tracking Information: A shipment confirmation email containing your tracking number(s) will be sent to you as soon as your order has shipped.

2. Shipping Estimates (United States)

We currently ship exclusively to the United States. We provide Free Standard Shipping at no cost ($0.00) to the customer for every order.

  • Transit Time: Once your order has been processed, the estimated transit time for delivery is typically 3–5 business days.

  • Total Delivery Time: This is calculated as Handling Time (1–2 days) + Transit Time (3–5 days).

  • Carrier Delays: While we aim for timely delivery, transit times are estimates and may vary due to carrier delays, weather conditions, or peak seasonal volumes.

3. Address Accuracy and Delivery Issues

  • Address Verification: Customers are responsible for providing a correct and complete shipping address. Gym Prime is not responsible for orders delivered to an incorrect address provided at checkout.

  • Missing Packages: If your tracking information shows "Delivered" but you have not received your package, please contact us within 7 days of the recorded delivery date.

  • Support: If your tracking status has not updated for more than 10 business days, please reach out to our support team for assistance.

4. Contact Information

  • Email: atlasquity@protonmail.com

  • Physical Address: 1209 Mountain Road Pl NE, Albuquerque NM 87110, United States

  • Live Chat: Available via the chat icon on our website.

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

  • Response Time: We aim to respond within 24–48 business hours.