Frequently asked questions

Do you ship outside the United States?

No. Currently, Gym Prime ships exclusively to addresses within the United States.
How much does shipping cost?

We are proud to offer Free Standard Shipping ($0.00) on all orders across the United States, with no minimum purchase required.
What is your processing and shipping timeline?
  • Handling/Processing Time: Orders are processed and dispatched within 1–2 business days (Monday through Friday). The daily order cut-off time is 5:00 PM EST.
  • Transit Time: Once dispatched, estimated standard delivery takes 3–5 business days.
  • Total Estimated Delivery Time: 4–7 business days total.
How can I track my package?

As soon as your gym gear has shipped, we will automatically send you a confirmation email containing your tracking number(s). You can use this to monitor your shipment's journey directly.
What is your return policy?

We offer a transparent 30-day return window. You have exactly 30 days from the date your package was delivered to request a return or an exchange. Items must be unused, in their original packaging, and in the same condition you received them.

Still Have Questions? We’re Here to Help!

If you didn't find the answer you were looking for in our FAQs, please don't hesitate to reach out to the Gym Prime support team. Our dedicated staff is ready to assist you with order tracking, product specifications, or return processing.

How to Reach Us:

Email Support: Send an inquiry anytime to atlasquity@protonmail.com
Live Chat: Click the floating chat icon in the bottom corner of your screen to connect with an agent instantly during operating hours.
Mailing Address: Atlas Equity LLC, 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States

Support Hours & Expectations:
Hours of Operation: Monday through Friday, 9:00 AM – 5:00 PM EST (excluding U.S. federal holidays).
Our Promise: We carefully read every single customer message. You can expect a personalized response from our team within 24–48 business hours.

If your inquiry regards an existing purchase, please make sure to include your Order Number in your email so we can locate your account details instantly.